Pilot Operations & Customer Success Specialist

The role

Prepare sites and support pilot users

Pilot preparation involves checking installation details, onboarding site owners and drivers, and tracking issues when charging sessions do not go as planned.

Potential contributions

What you'd work on

• Onboard charger owners, site operators and approved drivers
• Coordinate installation readiness, support requests and incident follow-up
• Document session outcomes, operational issues and actionable pilot feedback
• Create repeatable onboarding guides, support handoffs and pilot readiness checklists.
• Identify recurring field issues and feed practical improvements back to engineering and product teams.

Your background

Relevant experience

Experience in customer operations, field pilots, e-mobility support or B2B service delivery.

• A practical service mindset and clear, patient communication with varied stakeholders.
• Experience tracking issues, coordinating field activity or improving customer-facing processes.
• Comfort documenting evidence and escalating technical or operational risks early.

If your experience overlaps with this role, send examples of work you've done. You don't need to cover every item.

The team

Working with Veevex

Veevex is based in Estonia and is preparing pilots for private AC charger sharing. Our work covers charger protocols, access permissions, session records and site operations.

Tell us whether you are interested in employment, a project role or research collaboration. Location and working arrangements are discussed individually.